RANT Roundtable in partnership with Longwall Security

'Defending trust: how to secure the helpdesk-shaped challenge at the heart of your business '

Security leaders have a habit of focusing on technology solutions to what are usually human-shaped problems. That’s understandable, but it can leave critical gaps in protection. And nowhere is more exposed than the helpdesk.

Fail to arm your service desk staff with the know-how they need, and you’re riding into battle without a chestplate. The new front in this conflict is identity and trust. It’s human versus human. And they’re firmly in the crosshairs.

In many ways, the helpdesk is a natural target. Staff are there to help, meaning many can feel pressured to overlook red flags.

On the other side, your adversaries may be fluent English speakers with tried-and-tested phishing playbooks. They have the tools to streamline MFA bypass. And are not averse to doing their OSINT homework on employees if it helps the mission.

Is there anything your organisation can do to avoid becoming the next victim?

Join Longwall, Rapid7 and a select group of your peers to find out that all is not lost. During an evening of lively discussion you’ll hear how to prep your service desk staff with the training they need to keep your organisation safe. And how to respond with speed and agility if your adversaries gain an advantage.

Prevention is always better than cure. But we’ll also share the cure for when prevention fails.

You’ll leave the event with a keener understanding of how to measure and mitigate the risk. And most importantly, how to articulate it to the board. Because the buck shouldn’t stop with you.